Terms and Conditions

Products
  • All products on offer on this website are available for delivery in Norwich.
  • By ordering with us you are consenting to be bound by our terms and conditions.
  • As many of the flowers we use in our designs are seasonal and subject to availability it may not always be possible to use the exact flowers shown. On occasions when it is necessary for us to use alternative flowers every effort will be made to achieve the same appearance of the design.
  • Some plants and flowers can be harmful if consumed, we accept no liability for any harm caused by inappropriate use of any of our products.
  • Some flowers and their pollen can cause staining, although every effort will be made on our part to prevent this, care and attention be exercised when handling flowers.
  • Care advice and instructions for handling flowers are available to you in our top tips section.

Deliveries
  • Deliveries are made Monday to Saturday and same day delivery is guaranteed on all orders placed before 1.30pm. Deliveries are made between 8am and 6pm.
  • Special requests for delivery time can be made but are not guaranteed. We will always try to adhere to your request wherever possible.
  • You must ensure that you enter full and accurate delivery details for the intended recipient including full address, postcode and telephone number. We will not accept responsibility for any orders not delivered by us due to incorrect or incomplete details being supplied by you the customer.
  • In the event of the recipient not being in when we attempt delivery the flowers will either be left in a secure place on the premises, or with a neighbour. Our driver will leave an attention card for the recipient notifying them of delivery and where the flowers are.
  • In the event that it is not possible for us to leave the flowers an attention card will be left for the recipient and the flowers will be returned to the shop, it is then up to the recipient to contact us and arrange a convenient time for re-delivery.
  • When ordering at peak times e.g. valentines day, mothers day and Christmas , same day delivery rules do not apply and we cannot commit to specific delivery times, however we will do our best to get you order completed and delivered as soon as possible.
Processing and Payment
  • All our prices are shown in pounds sterling. And are inclusive of V.A.T at 20%.
  • Payments must be made using pay pal or credit or debit cards.
  • Payments will be debited when you fully complete and submit your order.
  • For us to fulfil your order and deliver on your requested delivery date, you must ensure you have provided all the necessary information.
Cancellation
  • If you find it necessary to cancel an order please contact us on 01603 748454.
  • You can arrange to have your flowers at any other time, at no extra cost.
  • However if this is not a possibility a full refund will be given less any costs that have been incurred as a consequence of your cancellation.
  • We must be notified of any cancellation at least 24hrs before the due delivery date.
Complaints
  • We are fully committed to providing our customers with the best possible service. In the unlikely event of a complaint we will investigate the circumstances and if we are fully satisfied a complaint is genuine a full replacement or refund will be given.
  • You should notify us of any complaint within 24hrs of the flowers being delivered or received, after this time a bud to blooms accepts no responsibility for faults with our product.
  • In the event that you are not satisfied with our online services complaints should be addressed to;
             buds 2 blooms
             49 Three Mile Lane
             New Costessey
             Norwich
             Norfolk
             NR5 0RR 

Alternatively contact us on 01603 748454, with your complaint or any questions relating to our terms and conditions, or if you have any comments relating to any of buds 2 blooms products and services.