We take your privacy seriously and we are committed to protecting your personal information. This policy explains how we use your data when you use our website or contact us.
By using this website you accept the terms of this policy and consent to us using your information in line with it.
For the purposes of the Data Protection Act 2018 and the UK GDPR, the data controller is Buds 2 Blooms Florist, 49 Three Mile Lane, Costessey, Norwich, Norfolk, NR5 0RR. Tel: 01603 748454. Contact us via our contact form.
If you place an order, use our services, or contact us with an enquiry, we may collect personal information such as your name, delivery address, billing address, telephone number and email address. We collect the information needed to process your order, deliver flowers, provide customer support, and respond to your enquiry.
We do not knowingly collect sensitive personal information unless you choose to provide it to us. If you share special delivery notes, names, or messages for a card, we will only use that information to fulfil your order.
We use your information to process orders, take payment, arrange delivery or collection, manage customer service, and keep you informed about your order. We may contact you by telephone, email or post where necessary to fulfil your order or respond to your enquiry.
Your information is held securely in the UK and may be accessed by our staff and trusted service providers who help us run our website and process payments. Where necessary to fulfil your order, we may share relevant contact and delivery details with third party suppliers or delivery partners. We never share your card or financial details with suppliers.
We do not sell your personal information. We will not share your information with third parties for marketing purposes without your consent.
If you have asked to receive updates, we may send you information about products or services that may be of interest. You can opt out at any time by contacting us via the contact form.
Our website uses cookies to help it function, remember your basket, and improve your experience. Cookies are small files stored on your device. You can accept or decline cookies using your browser settings. If you disable cookies, parts of the website may not work correctly.
We use reasonable security measures to protect your personal information. Please note that transmission over the internet is not completely secure, and while we do our best, we cannot guarantee absolute security.
We keep personal information for as long as needed to fulfil your order, provide customer support, and meet legal or accounting requirements.
You may request a copy of the personal data we hold about you, and you may ask us to correct or delete your information where appropriate. To make a request, please contact us via the contact form.
We may update this privacy policy from time to time. Any changes will be posted on this page.
If you have any questions, please get in touch.